KioskXpress
A digital kiosk queueing system used in Expresslane for logging service requests such as repairs and compliance-related submissions, and notifying users of their queue status.
About This Project
KioskXpress is a queue management and service request system used in Expresslane operations. It allows employees to log requests such as laptop repairs, compliance issues, and other IT service needs through a kiosk-based interface. Upon registration, the system generates a queue number and tracks the request until it is processed. Users are automatically notified when it is their turn to proceed to the service area, improving queue efficiency and reducing waiting confusion.
The Challenge
Service requests were previously handled manually, causing long queues, unclear waiting times, and lack of visibility for users regarding their service status.
Our Solution
A kiosk-based queue system was developed to log service requests and automatically generate queue numbers. The system tracks queue position and sends notifications to users when they are next in line for service.
Results Achieved
Reduced waiting confusion, improved queue organization, and better user experience in service handling.
Key Features
- Queue number generation
- request logging
- user notification
- status tracking
Technologies Used
Business Benefits
- Faster service flow
- improved queue management
- better user experience
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